# Return, Exchange & Refund Policy

Welcome to Pragya International! Our goal is to ensure your satisfaction with every purchase from Pragyaz. If you are not entirely satisfied with your purchase, we’re here to help. This Return, Exchange & Refund Policy outlines the terms and conditions for returning, exchanging, or refunding products purchased on our website.

## Contact Information

**Pragya International**
G 100, Alankar Plaza, Central Spine,
Vidyadhar Nagar, Jaipur-302039
Contact Number: 9351783575
Email: info@pragyaz.com

## Returns

1. **Eligibility:** To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. **Request Process:** To initiate a return, please contact our customer service at info@pragyaz.com or 9351783575 within 3 days of receiving your order. Please provide your order number and a detailed reason for the return.

3. **Return Shipping:** Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

4. **Return Authorization:** Once your return request is approved, we will provide you with a return authorization and instructions on where to send the product.

## Exchanges

1. **Eligibility:** We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, contact us within 3 days of receiving your order.

2. **Exchange Process:** To initiate an exchange, please contact our customer service at info@pragyaz.com or 9351783575. Provide your order number and details of the defect or damage.

3. **Exchange Authorization:** Once your exchange request is approved, we will provide you with an exchange authorization and instructions on where to send the defective or damaged product.

## Refunds

1. **Eligibility:** Refunds are only issued for defective or damaged products. If your item is eligible for a refund, contact us within 3 days of receiving your order.

2. **Refund Process:** To initiate a refund, please contact our customer service at info@pragyaz.com or 9351783575. Provide your order number and details of the defect or damage.

3. **Refund Authorization:** Once your refund request is approved, we will process the refund to the original method of payment within 7 business days.

## Contact Us

If you have any questions or concerns regarding our Return, Exchange & Refund Policy, please don’t hesitate to contact us:

– **Email:** info@pragyaz.com
– **Phone:** 9351783575

Thank you for choosing Pragyaz! We value your satisfaction and are committed to providing excellent customer service.

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